> For the complete documentation index, see [llms.txt](https://docs.dinmo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dinmo.io/integrations/destination-platforms/active-campaign/export-audiences.md).

# Export audiences

## Overview

In this destination service, DinMo keeps an ActiveCampaign contact list synchronized with a DinMo segment.

* Contacts entering your segment are created or updated and subscribed to the selected list.
* Previously synchronized contacts leaving your segment are unsubscribed from that list.
* Their contact profiles remain in ActiveCampaign.

To get started:

* Create an ActiveCampaign audience destination. Refer to the [Destination setup section](#destination-setup).
* Create a user segment containing the contacts to include. Refer to our [step-by-step tutorial](/guides/get-started-with-dinmo/create-and-activate-segments-on-dinmo/create-your-first-segment.md).
* Activate the segment to the destination to start sending data.

## Destination setup

Create a destination using your [ActiveCampaign connection](/integrations/destination-platforms/active-campaign.md#authentication-to-activecampaign) and select the **Export audiences** destination service.

The destination stores the reusable connection details. It is not tied to a specific list or contact tag: you choose the audience target separately for each activation.

{% hint style="info" %}
Learn how to create a destination in our [step-by-step tutorial](/guides/get-started-with-dinmo/initial-configuration-of-dinmo/create-a-destination.md).
{% endhint %}

## Activation configuration

Once your destination and segment are ready, create an activation.

Under **Audience target**, choose:

* **List only** to synchronize membership with one ActiveCampaign list.
* **List and contact tag** to synchronize the same contacts with both a list and a tag.

At least one audience target is required.

{% hint style="info" %}
Learn how to activate a segment in our [step-by-step tutorial](/guides/get-started-with-dinmo/create-and-activate-segments-on-dinmo/activate-your-first-segment.md).
{% endhint %}

### Select or create a list

Select an existing ActiveCampaign list or create a new one for this activation.

For a new list, provide:

| Setting         | Description                                            |
| --------------- | ------------------------------------------------------ |
| List name       | Name of the list to create in ActiveCampaign.          |
| Sender URL      | Website URL associated with the list.                  |
| Sender reminder | Explanation of why contacts are receiving your emails. |

When you choose **List and contact tag**, configure the contact tag in the same activation. See [Synchronize contact tags](/integrations/destination-platforms/active-campaign/synchronize-contact-tags.md) for the tag behavior.

### Fields mapping

Map **Email** as the required contact identifier.

You can also map the following standard contact fields:

* First name
* Last name
* Phone

These fields are sent when contacts are processed for addition to the audience.

Use [Synchronize contact attributes](/integrations/destination-platforms/active-campaign/synchronize-contact-attributes.md) to keep standard and custom profile attributes updated independently of audience membership.

### List membership

DinMo manages membership changes for contacts tracked by the activation.

It does not clear the destination list before synchronizing. Existing list members outside the activation's synchronization history remain unchanged.

Leaving the segment unsubscribes the contact from the selected list; it does not delete the contact.

{% hint style="warning" %}
If DinMo detects that a contact already has an inactive membership in the selected list, it reports a row error instead of resubscribing that contact.

This also applies when a previously unsubscribed contact re-enters the source segment.
{% endhint %}

### Scheduling

Choose how often DinMo should update your list.

Each incremental synchronization applies the segment membership changes detected since the previous run. A full run processes all current source contacts and handles departures recorded in the activation's synchronization history.

### Troubleshooting

If a contact is not synchronized, check that:

* The source record contains a valid email address.
* The selected list still exists.
* The contact does not already have an inactive membership in that list.

Refer to [Troubleshooting Syncs](/activations/troubleshooting-syncs.md) for help investigating failed records.


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