Synchronize contact tags
Overview
This destination service keeps an ActiveCampaign contact tag synchronized with a DinMo segment, following the same membership principle as contact lists.
Contacts entering your segment are assigned the selected tag.
Previously synchronized contacts leaving your segment have that tag removed.
Their contact profiles and the tag itself remain in ActiveCampaign.
For example, select an existing VIP tag and activate your VIP customer segment. DinMo adds the tag when a contact enters the segment and removes it when the contact leaves.
To get started:
Create an ActiveCampaign audience destination targeting a contact tag. Refer to the Destination setup section.
Create a user segment containing the contacts to tag. Refer to our step-by-step tutorial.
Activate the segment to the destination to start synchronizing tag membership.
Destination setup
Use your ActiveCampaign connection, authenticated with your API URL and API Key, and create an Export audiences destination.
The destination is reusable. You select or create its contact tag separately for each activation.
Activation configuration
Once your destination and segment are ready, create an activation.
Under Audience target, choose:
Contact tag only to manage only tag membership.
List and contact tag to manage both tag and list membership.
Select or create a contact tag
Select an existing ActiveCampaign contact tag or create a new one for this activation. A new tag requires a name; its description is optional.
When you choose List and contact tag, configure the list in the same activation. The selected or newly created targets apply only to this activation.
Fields mapping
Map Email as the required contact identifier. Each record must contain a valid email address.
You can also map the following standard contact fields:
First name
Last name
Phone
When processing contacts for addition, DinMo creates or updates their profiles and applies the selected tag. An existing association with that tag is reused.
Use Synchronize contact attributes to keep profile attributes updated independently of tag membership.
Tag membership
Each synchronization applies changes in segment membership:
Entering the segment: DinMo adds the selected tag to the contact.
Leaving the segment: DinMo removes the selected tag from the previously synchronized contact.
Removing the assignment does not delete the contact or the shared tag. Other tags on the contact remain unchanged.
With Contact tag only, the activation does not subscribe or unsubscribe contacts from an ActiveCampaign list.
Scheduling
Choose how often DinMo should synchronize the segment.
At each run, DinMo adds or removes the selected tag according to changes in segment membership. Tag assignments are updated when the activation runs.
Troubleshooting
If a contact's tag is not updated, check that:
The source record contains a valid email address.
The selected contact tag still exists in ActiveCampaign.
The latest activation run completed successfully.
Refer to Troubleshooting Syncs for help investigating failed records.
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