Synchronize customer attributes
Configure a full Customer Attributes dataset update from DinMo to Monetate.
DinMo sends one complete CSV snapshot to an existing Monetate Customer Attributes dataset for each activation run. A successful DinMo upload means the file reached SFTP; check Monetate's dataset update history to confirm that Monetate processed it.
Configure the activation
Create or choose a DinMo model or segment with one row per customer identifier.
Create an activation with the Monetate destination and select Synchronize customer attributes.
Enter the numeric Dataset ID from the dataset's SFTP Info in Monetate.
Enter the Identifier column exactly as it appears in the Monetate dataset, including capitalization.
Map the DinMo fields to the dataset's column names. Include the identifier column and use each output column name only once. The exported file includes a header row, so keep the names aligned with the Monetate dataset schema.
Schedule runs at least 10 minutes apart for the same dataset.
The activation uses a full snapshot: each successful file replaces the dataset's previous contents. Removed customers are therefore absent from the next successful snapshot. Partial updates and delta sync are not available for this destination.
File requirements
DinMo writes a UTF-8 CSV with a header row to /datasets/full. The file name starts with the dataset ID, followed by a hyphen. Each file can contain up to 100 million rows, 30 columns, and 10 GB of uncompressed data. Identifier values must be present and unique in the exported rows. Monetate treats NULL, None, and empty values as missing. See Monetate's upload requirements for supported field formats, including dates and booleans.
Monetate advises sending no more than one file per dataset in a 10-minute period. Leave room for manual runs and retries when planning the schedule. If a run fails, inspect the DinMo sync error. If the upload succeeds but the dataset does not update, inspect the dataset's update history and error notifications in Monetate.
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