Synchronize Users

Overview

In this destination service, DinMo will export and update attributes in the Attentive Subscribers tab.

To achieve this, you will need to follow these three steps:

1. Creating an Attentive destination: Refer to the corresponding section for detailed instructions.

2. Creating a user segment or model: This should include all profiles and their attributes that will be updated in Attentive.

3. Activating the model or segment to the Attentive destination: This initiates the data synchronization.

Each time the activation runs:

• All attributes with values that have changed since the last activation will be updated in Attentive.

• Similarly, if a custom attribute has been added, it will be updated for the entire database.

Note: no "contact lists" are created during this activation. To replicate a "list" sync, create an attribute (e.g. Purchased in last 30 days) in DinMo using our calculated fields, which for your list of customers equals "True". This will allow filtering of your whole contact base to this segmented list in Attentive, which can then serve your use cases.

Attentive does not support the creation of new contacts. That means that only those already existing in Attentive (identified via their email or phone number) will be updated.

Destination setup

To start synchronizing contacts, you are first required to create a Attentive destination with the corresponding destination service.

Activation configuration

Once the destination has been setup, and your DinMo model created, you can create an activation to start sending data to Attentive right away.

Learn how to activate a segment in our step-by-step tutorial

The first full run may take several hours due to limitations in file size with the Attentive API. Each run following this (subject to a sensible refresh schedule) will be much quicker given only the delta records, those updated or new, are shared via the API.

Fields mapping

In the Fields Mapping section, you must specify the field in your DinMo model corresponding to the email or the phone number. This field is used to match the records in your model to existing profiles in Attentive.

Once you have mapped one of these two fields, you can enter the different standards supported by Attentive in this section.

Attentive supports the following fields: address, age, city, country, date of birth, email, first name, language, last name, latitude, longitude, organization, phone, region, state, time zone, title, website and zip code.

Synchronized attributes

In this section, you can define the custom attributes you want to create and synchronize. DinMo ensures the values of the mapped attributes are always up to date in Attentive.

To map an attribute:

• On the left side, select the field in DinMo containing the attribute’s value.

• On the right side, enter the name of the field you want to receive in Attentive.

We recommend not using spaces in field names, as they are not supported by the Attentive API. We will, of course, carry out our own checks before sending, to normalize fields if necessary.