> For the complete documentation index, see [llms.txt](https://docs.dinmo.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dinmo.io/integrations/destination-platforms/zendesk.md).

# Zendesk

Sending data to Zendesk: Step-by-Step Guide

## Supported Destination Services

DinMo supports the following destination services:

* [Synchronize users](/integrations/destination-platforms/zendesk/synchronize-users.md)
* [Synchronize custom objects](/integrations/destination-platforms/zendesk/synchronize-custom-objects-data.md)

Please refer to the dedicated documentation page for more information.

## Authentication to Zendesk

Regardless of the selected destination service, DinMo will always connect to Zendesk using an API key. You can generate an API key in Zendesk in the Admin Center:

<figure><img src="https://3204318043-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxzBTp1t4OfqV67nXkVse%2Fuploads%2Fgit-blob-ae54532bc510761311ed6671db7edd5f2e6e6894%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Click 'Zendesk API' in the navigation bar, under the 'Apps and integrations' section:

<figure><img src="https://3204318043-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxzBTp1t4OfqV67nXkVse%2Fuploads%2Fgit-blob-4a93940f0296ce285acae50fa923c9cc24cff7f5%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Finally, create an API token by clicking "Add API token":

<figure><img src="https://3204318043-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxzBTp1t4OfqV67nXkVse%2Fuploads%2Fgit-blob-aaf11f576698cbca653f845e436f60631978464f%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

Copy the token value and paste it in DinMo when creating your Zendesk destination, in the "API key" field.

The subdomain can be found in your Zendesk URL. If your home URL is `https://mycompany.zendesk.com/agent/dashboard`, then the subdomain is `mycompany`.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.dinmo.io/integrations/destination-platforms/zendesk.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.