Export segments

Overview

In this destination service, DinMo will set and update tags to Intercom users. The tags can then be used in Intercom to create segments.

To do so, you will need to go through these three steps:

• Creating an Intercom destination. Refer to the corresponding section for more info.

• Creating a user segment composed of all the users that will populate your Intercom segment. Refer to this step-by-step tutorial to learn how to build segments without SQL in DinMo.

• Activating the segment to the Intercom destination to start sending data. Refer to the corresponding section for more info. This will create a tag with the value of the DinMo's segment name, and all users who are part of the DinMo's segment will be assigned the tag.

• On Intercom, creating a segment with by filtering all users who have been assigned this tag

Each time the activation will be running:

• Any new user entering your DinMo segment will be assigned the tag you configured

• Any user leaving your DinMo segment will have this tag removed

Note that only users who have an email linked to an existing Intercom user will be edited by DinMo. In this service, DinMo will not create any new users in your Intercom account.

Destination setup

Learn how to create such a destination in our step-by-step tutorial

You are first required to create an Intercom destination with the corresponding destination service.

Optional: Setup default activation settings

At the end of the destination creation, you will be proposed to setup Default Activation Settings. This step is optional, but is highly recommended to facilitate the activation process.

By configuring default settings, synchronizing all your contacts lists to Intercom will just take one click. Without default settings, you will be required to go through the configuration each time you activate a new audience.

Note that even if you setup default settings, you will still be able to adjust activation settings for each of your segment if you wish to.

Refer to the Activation configuration section for more info about the default settings configuration process.

Activation configuration

Learn how to activate a segment in our step-by-step tutorial

Once the destination has been setup, and your DinMo segment created, you can create an activation to start sending data to Intercom right away.

Activation Name and Description

In this section, the name you enter will be the name given to the tag created in Intercom.

By default, and if you activate your segment using the default activation settings, the name of the tag will be the DinMo segment name.

Fields mapping

In the Fields mapping section, you are asked to specify which field corresponds to the email address of the users of the segment, or, the User ID.

Scheduling

In this section, specify how often the segment should be updated in Intercom.