Synchronize contacts

Overview

In this destination service, DinMo will export and update attributes in the contacts table, and, optionally, insert new contacts.

To do so, you will need to go through these three steps:

• Creating an Intercom destination. Refer to the corresponding section for more info.

• Creating a user segment or model composed of all the users and their attributes that will be updated in Intercom. Refer to this step-by-step tutorial to learn how to build segments without SQL in DinMo.

• Activating the segment or model to the Intercom destination to start sending data. Refer to the corresponding section for more info.

Each time the activation will be running:

• If you ticked the insert mode option, all new contacts in the segment or model will be inserted as a contact in Intercom

• All attributes values that have changed since the last activation will be updated in Intercom

If you chose not to insert new contacts, only users of the segment or model who have an email address linked to an Intercom contact will be updated.

Destination setup

To start synchronizing contacts, you are first required to create an Intercom destination with the corresponding destination service.

Learn how to create such a destination in our step-by-step tutorial

Activation configuration

Once the destination has been setup, and your DinMo segment created, you can create an activation to start sending data to Intercom right away.

Learn how to activate a segment in our step-by-step tutorial

Fields mapping

In the Fields mapping section, you are asked to specify the field contained in your DinMo segment corresponding to the email address of the user (it must be in clear text), or, an external ID. This field will be used to link the segment's records to existing contacts in Intercom.

You can then map any other attribute existing in Intercom. These attributes will then be updated by DinMo during each activation. Non mapped attributes will not be modified by DinMo.

Custom Attributes

In this section, any field you select will be exported as a new custom attribute in Intercom. The associated field will have the same name in Intercom and DinMo.

The values of the attributes selected here will then also be updated at each activation.